Privacy policy

At Zentris, we take your privacy as seriously as we take the perfect carry. We are committed to protecting your personal data in full compliance with UK data protection laws (UK GDPR).

Data We Collect

When you shop with us for your next go-to bag, we collect personal data such as:

  • Identity & Contact Data: Name, billing address, shipping address, email, and phone number (so your bag reaches you, not a stranger).

  • Payment Data: Payment details are processed securely by trusted third-party processors (we never store your full card information).

  • Order History: Which bags, totes, crossbodies, or clutches you’ve purchased (to help you rediscover your favorites).

  • Device & Usage Data: IP address, browser type, and how you interact with our site (to make your bag-hunting experience smoother).

Use of Data

Your information helps us:

  • Process, pack, and ship your handbag orders to your door
  • Provide customer support for exchanges, returns, or fit questions
  • Recommend bags you might genuinely love (no spam, no guesswork)
  • Improve our website, product curation, and shopping experience
  • Comply with legal and regulatory requirements

Your Rights

As a Zentris customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (your "right to be forgotten")
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of these rights, simply reply to any email or contact us directly.

Cookies

We use cookies to:

  • Remember what’s in your bag (shopping cart)
  • Analyze site performance (so pages load faster while you browse bags)
  • Enhance your browsing experience

You can manage or disable cookies through your browser settings, but please note that some website functionality may be affected.

Data Sharing

We only share your data with trusted service providers necessary to fulfill your bag dreams:

  • Shopify (our e-commerce platform)
  • Payment gateways (Stripe, PayPal, etc.)
  • Delivery partners (Royal Mail, Evri, DPD, etc.)

We never sell, rent, or trade your personal data to third parties for marketing purposes.

Security

We use:

  • SSL encryption on all pages (look for the padlock)
  • Secure servers with restricted access
  • Internal controls to ensure only authorized staff can view order data

Your bag order is safe with us.

Policy Changes

From time to time, we may update this Privacy Policy to reflect changes in law or our operations. Any changes will be posted on this page, and if material, we will notify you via email.

Contact

For any privacy-related questions, data requests, or if you simply forgot which bag you ordered last month:

Email: contact@zentrisshop.net

Last updated: June 2026