Contact information
Contact Us – Zentris
We love bags. And we love helping you find the perfect one.
Whether you have a question about sizing, need help with a return, or just want to say hello — we're here for you.
Response Time
Most emails receive a reply within 1 business day (often sooner). We read every message personally — no bots, no automated nonsense.
Customer Service Hours
We're available 7 days a week because we know bag questions don't only happen on weekdays.
| Day | Hours (EST) |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday – Sunday | 9:00 AM – 5:00 PM |
Emails sent outside of these hours will be answered the next morning.
How to Reach Us
Email: contact@zentrisshop.net
(For fastest service, please include your order number if your question is about an existing purchase.)
We're listening.
Your feedback makes us better. If you have ideas, concerns, or just want to share a photo of your new bag out in the wild — send it our way.
Because the right bag is only half the story. The right support is the rest.
Zentris – Here for you, every step of the carry.